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Bhavna Fernandes

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Pune, IndiaSeniorIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Pune
Techno-Functional Lead with 9 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
9
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Techno-Functional Lead
Availability
In 30 days
Notice period
Serving notice
Works
From home
Open to
Advisory, Contract, Contract to hire
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A 400-store retail chain · via Northwyn Analytics
Support / AMS of Oracle NetSuite CX for a 400-store retail chain, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2024 – Jun 2026 · 28 mo · Pune · Retail & CPG
Techno-Functional LeadMigration
A government transport undertaking · via Orvane Consulting
Migration of Oracle NetSuite CX for a government transport undertaking, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2021 – Sep 2023 · 29 mo · Pune · Public Sector
Techno-Functional LeadImplementation
A defence electronics PSU · via Tessaline Systems
Implementation of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2018 – Dec 2020 · 36 mo · Pune · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
ExcelSuiteScript
MODULES
NetSuite CRMImplementedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
MarathiNativeEnglishProfessional

Education

Doctorate · Computer Applications
Bangalore University · 2018 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
RateOn request