Bhavna Desai

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Kuala Lumpur, MalaysiaAssociateMYT (UTC+8)PermanentWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

USD 82,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Permanent
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A broadcast and streaming network · via Kestrelline Digital

Implementation of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Oct 2026 · 7 mo · Kuala Lumpur · Media & Entertainment

Support Analyst (AMS)Rollout

A two-wheeler manufacturer

Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Jul 2025 · 3 mo · Kuala Lumpur · Automotive

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveTelecom

LANGUAGES

TamilConversationalEnglishNative

ALSO WORKED ON

SAP

Education

Doctorate · Commerce

Heriot-Watt University Dubai · 2026 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateUSD 82,000 / yr