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Bhavna D'Souza

Solution Architect | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Solution Architect · Techno-functional
Melbourne, AustraliaLeadAEST (UTC+10)Contract · Part timeWork permit held
Open to working in Melbourne
Solution Architect with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
17
years in Oracle
—
years in total
3
projects
AUD 2,25,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Immediate
Works
Onsite
Open to
Contract, Part time
Location
Melbourne, Australia · AEST (UTC+10)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectMigrationLed
A private university group · via Kestrelline Digital
Migration of Oracle EBS CX for a private university group, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2022 – Nov 2026 · 58 mo · Melbourne · Higher Education
Solution ArchitectRollout
A 400-store retail chain
Rollout of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
May 2017 – Jul 2021 · 51 mo · Melbourne · Retail & CPG
Solution ArchitectMigration
An international development NGO · via Kestrelline Digital
Migration of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2012 – Oct 2016 · 57 mo · Melbourne · Non-profit

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdiSQL / PL-SQL
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
TamilConversationalEnglishNative

Education

Doctorate · Information Technology
Symbiosis International University · 2013 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateAUD 2,25,000 / yr