BC
Bhavna Chopra
Support Analyst (AMS) | Oracle Fusion CX | Sales · CPQ · Service · Support Analyst (AMS) · Techno-functional
Toronto, CanadaConsultantEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident
Open to working in Toronto · Pune
Support Analyst (AMS) with 6 years of hands-on Oracle Fusion CX experience, specialising in Sales, CPQ, Service. Delivered implementations and rollouts across manufacturing clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
- Seniority
- Consultant · Support Analyst (AMS)
- Availability
- In 30 days
- Notice period
- Serving notice
- Works
- Onsite
- Open to
- Advisory, Contract, Contract to hire
- Location
- Toronto, Canada · EST (UTC-5)
- Work authorisation
- Permanent resident
Profile updated 8 days ago
Employment history is shown to signed-in recruiters.
Projects and implementations
Support Analyst (AMS)Support / AMS
An Indian steel and alloys group · via Aurenza Global Services
Support / AMS of Oracle Fusion CX for an Indian steel and alloys group, covering Sales, CPQ, Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
SalesServiceCPQ
Jun 2025 – Nov 2026 · 18 mo · Toronto · Manufacturing
Support Analyst (AMS)Rollout
An international development NGO
Rollout of Oracle Fusion CX for an international development NGO, covering Sales, CPQ, Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
SalesServiceCPQ
May 2023 – Nov 2024 · 19 mo · Toronto · Non-profit
Support Analyst (AMS)Implementation
A broadcast and streaming network · via Sarvat ERP Solutions
Implementation of Oracle Fusion CX for a broadcast and streaming network, covering Sales, CPQ, Service. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
SalesServiceCPQ
Apr 2021 – Nov 2022 · 20 mo · Toronto · Media & Entertainment
Career break · May 2023 – Nov 2024 · Parental leave
Oracle expertise
PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovyRedwood UX
MODULES
SalesImplementedServiceImplementedCPQConfigured
INDUSTRIES
ManufacturingProfessional Services
LANGUAGES
EnglishNativePunjabiNative
Education
PG · Information Technology
Nirma University · 2018 · Executive