Bhavna Chen

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional

Toronto, CanadaSeniorEST (UTC-5)Advisory · Contract to hire · PermanentPermanent resident

Open to working in Toronto

Techno-Functional Lead with 9 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

CAD 1,79,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

A private university group · via Valecrest Technologies

Support / AMS of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Mar 2024 – Jul 2026 · 29 mo · Toronto · Higher Education

Techno-Functional LeadMigration

A 400-store retail chain · via Tessaline Systems

Migration of Oracle Fusion CX for a 400-store retail chain, covering Incentive Compensation, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

May 2021 – Jun 2023 · 26 mo · Toronto · Retail & CPG

Techno-Functional LeadImplementation

An international development NGO · via Orvane Consulting

Implementation of Oracle Fusion CX for an international development NGO, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2018 – Dec 2020 · 36 mo · Toronto · Non-profit

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBIREST APIsGroovyRedwood UX

MODULES

Customer Data ManagementLedLoyaltyImplementedIncentive CompensationImplementedB2C ServiceLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

EnglishProfessionalPunjabiNative

Education

Doctorate · Computer Applications

Visvesvaraya Technological University · 2019 · Correspondence

AvailabilityAvailable now

Notice periodImmediate

RateCAD 1,79,000 / yr