Fusora
JobsCompaniesTalentModulesSalary Insights
Join free
Back to the profiles list
BB

Bhavna Bose

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Kuala Lumpur, MalaysiaLeadMYT (UTC+8)ContractWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Techno-Functional Lead with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
12
years in Oracle
—
years in total
3
projects
USD 1,97,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
An Indian steel and alloys group · via Northwyn Analytics
Implementation of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2023 – Jun 2026 · 42 mo · Kuala Lumpur · Manufacturing
Techno-Functional LeadMigration
An international development NGO · via Tessaline Systems
Migration of Oracle Fusion CX for an international development NGO, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2019 – Sep 2022 · 41 mo · Kuala Lumpur · Non-profit
Techno-Functional LeadSupport / AMS
A broadcast and streaming network · via Quillfield Partners
Support / AMS of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2015 – Dec 2018 · 46 mo · Kuala Lumpur · Media & Entertainment
Career break · May 2023 – Nov 2024 · Between engagements

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
ExcelOTBIREST APIsGroovy
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
TamilConversationalEnglishProfessional

Education

PG · Computer Applications
Gujarat University · 2015 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateUSD 1,97,000 / yr