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Bharat Khan

Programme Director | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Programme Director · Functional
Milan, ItalyLeadCET (UTC+1)Part timeWork permit held
Open to working in Milan · Remote · will relocate
Programme Director with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
14
years in Oracle
—
years in total
3
projects
EUR 1,18,000 / yr
annual
Seniority
Lead · Programme Director
Availability
In 60 days
Notice period
60 days
Works
Hybrid
Open to
Part time
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated 8 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorUpgradeLed
A Gulf-based retail bank
Upgrade of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Apr 2023 – Nov 2026 · 44 mo · Milan · Banking & Financial Services
Programme DirectorRollout
A Big-Four advisory practice
Rollout of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2019 – Jun 2022 · 41 mo · Milan · Professional Services
Programme DirectorAdvisory
A hotel and resorts group
Advisory of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2015 – Aug 2018 · 39 mo · Milan · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAF
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
ItalianProfessionalEnglishNative

Education

Bachelors · Finance
IIT Bombay · 2011 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateEUR 1,18,000 / yr