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Ayesha Pandey

Techno-Functional Lead | Oracle Fusion CX | Partner Relationship Management · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Manchester, United KingdomSeniorGMT/BSTAdvisory · Contract · Contract to hireWork permit held
Open to working in Manchester
Techno-Functional Lead with 10 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across agriculture & food clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
10
years in Oracle
—
years in total
3
projects
GBP 97,000 / yr
annual
Seniority
Senior · Techno-Functional Lead
Availability
In 30 days
Notice period
Serving notice
Works
From home
Open to
Advisory, Contract, Contract to hire
Location
Manchester, United Kingdom · GMT/BST
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisoryLed
A 400-store retail chain
Advisory of Oracle Fusion CX for a 400-store retail chain, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPartner Relationship ManagementLoyalty
Mar 2024 – Aug 2026 · 30 mo · Manchester · Retail & CPG
Techno-Functional LeadImplementation
A broadcast and streaming network · via Sarvat ERP Solutions
Implementation of Oracle Fusion CX for a broadcast and streaming network, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPartner Relationship ManagementLoyalty
Apr 2021 – Aug 2023 · 29 mo · Manchester · Media & Entertainment
Techno-Functional LeadRollout
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPartner Relationship ManagementLoyalty
May 2018 – Aug 2020 · 28 mo · Manchester · Telecom

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedPartner Relationship ManagementLedLoyaltyImplementedKnowledge ManagementImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Agriculture & Food
LANGUAGES
EnglishProfessionalPunjabiNative

Education

Bachelors · Computer Applications
Gujarat University · 2013 · Correspondence
AvailabilityIn 30 days
Notice periodServing notice
RateGBP 97,000 / yr