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Ayesha Kumar

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Dublin, IrelandLeadGMT/ISTContract · Part timeSponsorship required
Open to working in Dublin
Techno-Functional Lead with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across automotive clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
EUR 1,35,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Immediate
Works
From home
Open to
Contract, Part time
Location
Dublin, Ireland · GMT/IST
Work authorisation
Sponsorship required
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadRolloutLed
A Gulf-based retail bank
Rollout of Oracle Fusion CX for a Gulf-based retail bank, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2023 – Sep 2026 · 41 mo · Dublin · Banking & Financial Services
Techno-Functional LeadImplementation
An EPC infrastructure company · via Sarvat ERP Solutions
Implementation of Oracle Fusion CX for an EPC infrastructure company, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2019 – Sep 2022 · 42 mo · Dublin · Construction & Engineering
Techno-Functional LeadAdvisory
A top-10 Indian pharma company
Advisory of Oracle Fusion CX for a top-10 Indian pharma company, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2015 – Sep 2018 · 43 mo · Dublin · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UX
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Automotive
LANGUAGES
HindiBasicEnglishProfessional

Education

Bachelors · Business Administration
NMIMS · 2013 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateEUR 1,35,000 / yr