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Arjun Verma

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Techno-functional
Ahmedabad, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Ahmedabad
Delivery Manager with 23 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
23
years in Oracle
—
years in total
3
projects
₹46 LPA
annual
Seniority
Lead · Delivery Manager
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerSupport / AMSLed
A commercial real-estate developer · via Brightmoor Advisory
Support / AMS of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2020 – Oct 2026 · 77 mo · Ahmedabad · Real Estate
Delivery ManagerRollout
A top-10 Indian pharma company
Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2013 – Sep 2019 · 77 mo · Ahmedabad · Pharma & Life Sciences
Delivery ManagerImplementation
A multi-specialty hospital chain · via Kestrelline Digital
Implementation of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2006 – Aug 2012 · 77 mo · Ahmedabad · Healthcare

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdiSQL / PL-SQL
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
GujaratiConversationalEnglishNative
ALSO WORKED ON
SAP S/4HANA

Education

Doctorate · Commerce
Visvesvaraya Technological University · 2008 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹46 LPA