Arjun Tiwari

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional

Ahmedabad, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen

Open to working in Ahmedabad

Techno-Functional Lead with 17 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Lead · Techno-Functional Lead
Availability: In 2 weeks
Notice period: Serving notice
Works: From home
Open to: Contract, Part time, Permanent
Location: Ahmedabad, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

An Indian steel and alloys group · via Northwyn Analytics

Support / AMS of Oracle NetSuite CX for an Indian steel and alloys group, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2022 – Jun 2026 · 52 mo · Ahmedabad · Manufacturing

Techno-Functional LeadMigration

A national FMCG company · via Tessaline Systems

Migration of Oracle NetSuite CX for a national FMCG company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2017 – Nov 2021 · 55 mo · Ahmedabad · Retail & CPG

Techno-Functional LeadImplementation

A 400-store retail chain · via Quillfield Partners

Implementation of Oracle NetSuite CX for a 400-store retail chain, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2012 – Sep 2016 · 57 mo · Ahmedabad · Retail & CPG

Career break · May 2023 – Nov 2024 · Caregiving

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

REST APIsExcel

MODULES

NetSuite CRMLedSuiteCommerceLed

PILLARS

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

GujaratiConversationalEnglishProfessional

ALSO WORKED ON

Sage

Education

PG · Computer Applications

ICAI (Chartered Accountancy) · 2010 · Full-time

AvailabilityIn 2 weeks

Notice periodServing notice

RateOn request