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Arjun Kapoor

Support Analyst (AMS) | Oracle Fusion CX | Subscription Management · Partner Relationship Management · B2B Commerce · Support Analyst (AMS) · Techno-functional
Mexico City, MexicoAssociateCST (UTC-6)AdvisoryCitizen
Open to working in Mexico City · Hyderabad · Remote
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, B2B Commerce. Delivered support and enhancement work across it & technology clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
2
years in Oracle
—
years in total
2
projects
On request
expected pay
Seniority
Associate · Support Analyst (AMS)
Availability
Not looking
Notice period
30 days
Works
Onsite
Open to
Advisory
Location
Mexico City, Mexico · CST (UTC-6)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Advisory
A third-party logistics provider
Advisory of Oracle Fusion CX for a third-party logistics provider, covering Subscription Management, Partner Relationship Management, B2B Commerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementB2B Commerce
Mar 2026 – Aug 2026 · 6 mo · Mexico City · Logistics
Support Analyst (AMS)Implementation
A pan-India telecom operator · via Aurenza Global Services
Implementation of Oracle Fusion CX for a pan-India telecom operator, covering Subscription Management, Partner Relationship Management, B2B Commerce. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementB2B Commerce
Apr 2025 – Dec 2025 · 9 mo · Mexico City · Telecom

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder StudioExcel
MODULES
Subscription ManagementConfiguredPartner Relationship ManagementSupportedB2B CommerceConfiguredKnowledge ManagementSupported
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Agriculture & FoodIT & Technology
LANGUAGES
EnglishNativeSpanishNative
ALSO WORKED ON
SAP

Credentials

1Z0-1054Pending review

Education

Masters · Computer Applications
IGNOU · 2021 · Full-time
AvailabilityNot looking
Notice period30 days
RateOn request