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Arjun Ghosh

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional
Mexico City, MexicoLeadCST (UTC-6)Part timeCitizen
Open to working in Mexico City · Remote · will relocate
Techno-Functional Lead with 25 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
25
years in Oracle
—
years in total
3
projects
USD 2,02,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 60 days
Notice period
60 days
Works
Onsite
Open to
Part time
Location
Mexico City, Mexico · CST (UTC-6)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A listed IT services company · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a listed IT services company, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2019 – Dec 2026 · 93 mo · Mexico City · IT & Technology
Techno-Functional LeadRollout
A Tier-1 private-sector bank
Rollout of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
May 2011 – Aug 2018 · 88 mo · Mexico City · Banking & Financial Services
Techno-Functional LeadSupport / AMS
A third-party logistics provider · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2003 – Nov 2010 · 90 mo · Mexico City · Logistics

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UXOIC
MODULES
Customer Data ManagementLedLoyaltyLedIncentive CompensationLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
EnglishNativeSpanishNative

Education

PG · Computer Applications
Jawaharlal Nehru Technological University · 1999 · Executive
AvailabilityIn 60 days
Notice period60 days
RateUSD 2,02,000 / yr