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Anusha Al-Hashimi

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Singapore, SingaporeLeadSGT (UTC+8)Advisory · Contract to hire · PermanentWork permit held
Open to working in Singapore
Solution Architect with 21 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across automotive clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
21
years in Oracle
—
years in total
3
projects
SGD 1,85,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire, Permanent
Location
Singapore, Singapore · SGT (UTC+8)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A hotel and resorts group
Advisory of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2020 – Aug 2026 · 75 mo · Singapore · Hospitality & Travel
Solution ArchitectRollout
An Indian steel and alloys group
Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2013 – Oct 2019 · 81 mo · Singapore · Manufacturing
Solution ArchitectUpgrade
A government transport undertaking
Upgrade of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2006 – Dec 2012 · 81 mo · Singapore · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
TamilProfessionalMandarinNativeEnglishNativespeak/read

Education

Bachelors · Supply Chain Management
Osmania University · 2003 · Full-time
AvailabilityAvailable now
Notice period15 days
RateSGD 1,85,000 / yr