Business AnalystSupport / AMS
A pan-India telecom operator · via Tessaline Systems
Support / AMS of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, Partner Relationship Management, B2C Service. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementIncentive CompensationB2C Service