Ankit Shukla

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional

Milan, ItalyLeadCET (UTC+1)AdvisoryWork permit held

Open to working in Milan · Remote · will relocate

Techno-Functional Lead with 21 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

EUR 1,40,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: Not looking
Notice period: 60 days
Works: From home
Open to: Advisory
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgradeLed

A state power-distribution utility

Upgrade of Oracle Fusion CX for a state power-distribution utility, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2020 – Aug 2026 · 80 mo · Milan · Energy & Utilities

Techno-Functional LeadImplementation

A Gulf-based retail bank · via Ledgerkraft Consulting

Implementation of Oracle Fusion CX for a Gulf-based retail bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Apr 2013 – Nov 2019 · 80 mo · Milan · Banking & Financial Services

Techno-Functional LeadUpgrade

A broadcast and streaming network

Upgrade of Oracle Fusion CX for a broadcast and streaming network, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2006 – Jul 2012 · 79 mo · Milan · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovy

MODULES

Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed

PILLARS

RELEASES

26.D

INDUSTRIES

Higher Education

LANGUAGES

ItalianBasicEnglishProfessional

Education

Bachelors · Computer Applications

Mumbai University (Distance) · 2000 · Correspondence

AvailabilityNot looking

Notice period60 days

RateEUR 1,40,000 / yr