Ankit Rao

Support Analyst (AMS) | Oracle Fusion CX | Subscription Management · Partner Relationship Management · B2C Service · Support Analyst (AMS) · Techno-functional

Milan, ItalyAssociateCET (UTC+1)Contract to hireWork permit held

Open to working in Milan · Remote · will relocate

Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, B2C Service. Delivered support and enhancement work across retail & cpg clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

EUR 48,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 30 days
Notice period: 30 days
Works: From home
Open to: Contract to hire
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Upgrade

A hotel and resorts group

Upgrade of Oracle Fusion CX for a hotel and resorts group, covering Subscription Management, Partner Relationship Management, B2C Service. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Subscription ManagementPartner Relationship ManagementB2C Service

Jan 2026 – Sep 2026 · 9 mo · Milan · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder Studio

MODULES

Customer Data ManagementConfiguredSubscription ManagementConfiguredPartner Relationship ManagementSupportedLoyaltySupportedKnowledge ManagementSupportedB2C ServiceConfigured

PILLARS

RELEASES

26.D

INDUSTRIES

Retail & CPG

LANGUAGES

ItalianBasicEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Bachelors · Business Administration

Anna University · 2024 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateEUR 48,000 / yr