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AK

Ankit Kapoor

Delivery Manager | Oracle Fusion CX | Incentive Compensation · B2C Service · Live Experience · Delivery Manager · Techno-functional
Tokyo, JapanLeadJST (UTC+9)Part time · PermanentWork permit held
Open to working in Tokyo
Delivery Manager with 16 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Live Experience. Delivered multiple full-cycle implementations across retail & cpg clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
16
years in Oracle
—
years in total
3
projects
USD 1,88,000 / yr
annual
Seniority
Lead · Delivery Manager
Availability
In 60 days
Notice period
30 days
Works
From home
Open to
Part time, Permanent
Location
Tokyo, Japan · JST (UTC+9)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerRolloutLed
A third-party logistics provider
Rollout of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Live Experience. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Live ExperienceIncentive CompensationB2C Service
May 2022 – Oct 2026 · 54 mo · Tokyo · Logistics
Delivery ManagerImplementation
A Big-Four advisory practice · via Sarvat ERP Solutions
Implementation of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Live Experience. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Live ExperienceIncentive CompensationB2C Service
Apr 2017 – Jul 2021 · 52 mo · Tokyo · Professional Services
Delivery ManagerAdvisory
A pan-India telecom operator
Advisory of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Live Experience. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Live ExperienceIncentive CompensationB2C Service
Mar 2012 – Nov 2016 · 57 mo · Tokyo · Telecom

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Intelligent AdvisorLedLive ExperienceLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Retail & CPG
LANGUAGES
EnglishProfessionalJapaneseNative

Education

Bachelors · Commerce
Manipal Academy of Higher Education · 2005 · Correspondence
AvailabilityIn 60 days
Notice period30 days
RateUSD 1,88,000 / yr