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Ananya Thomas

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Dubai, United Arab EmiratesLeadGST (UTC+4)Part timeWork permit held
Open to working in Remote · Dubai · will relocate
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
17
years in Oracle
—
years in total
3
projects
AED 4,34,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 60 days
Notice period
60 days
Works
Onsite
Open to
Part time
Location
Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A third-party logistics provider · via Brightmoor Advisory
Implementation of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2022 – Aug 2026 · 53 mo · Dubai · Logistics
Techno-Functional LeadRollout
An agri-commodities exporter
Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Nov 2021 · 55 mo · Dubai · Agriculture & Food
Techno-Functional LeadSupport / AMS
A state power-distribution utility · via Brightmoor Advisory
Support / AMS of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2012 – Jul 2016 · 50 mo · Dubai · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
E-Business SuiteFusion Cloud
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
Account ReconciliationLedEBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CXEPM
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
HindiNativeEnglishNative

Education

PG · Computer Applications
NIT Trichy · 2007 · Executive
AvailabilityIn 60 days
Notice period60 days
RateAED 4,34,000 / yr