Ananya Shukla

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Kuala Lumpur, MalaysiaLeadMYT (UTC+8)Part timeWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Techno-Functional Lead with 21 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

USD 2,02,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A commercial real-estate developer · via Brightmoor Advisory

Implementation of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2020 – Aug 2026 · 77 mo · Kuala Lumpur · Real Estate

Techno-Functional LeadRollout

A private university group

Rollout of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2013 – Aug 2019 · 76 mo · Kuala Lumpur · Higher Education

Techno-Functional LeadSupport / AMS

A Gulf-based retail bank · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2006 – Aug 2012 · 75 mo · Kuala Lumpur · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

TamilConversationalEnglishNative

Education

Doctorate · Computer Applications

University of London · 2007 · Executive

AvailabilityIn 60 days

Notice period60 days

RateUSD 2,02,000 / yr