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Ananya Sharma

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Gurugram, IndiaConsultantIST (UTC+5:30)ContractCitizen
Open to working in Remote · Gurugram · will relocate
Techno-Functional Lead with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across construction & engineering clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
6
years in Oracle
—
years in total
3
projects
₹13 LPA
annual
Seniority
Consultant · Techno-Functional Lead
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 8 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation
A Tier-1 private-sector bank · via Sarvat ERP Solutions
Implementation of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2025 – Sep 2026 · 18 mo · Gurugram · Banking & Financial Services
Techno-Functional LeadRollout
A Gulf-based retail bank
Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2023 – Oct 2024 · 18 mo · Gurugram · Banking & Financial Services
Techno-Functional LeadSupport / AMS
A global auto-components manufacturer · via Kestrelline Digital
Support / AMS of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2021 – Nov 2022 · 18 mo · Gurugram · Manufacturing

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA SuiteWorkflow Builder
MODULES
EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Construction & EngineeringNon-profit
LANGUAGES
HindiNativeEnglishNative

Credentials

1Z0-1054Pending review

Education

PG · Business Administration
Bangalore University · 2018 · Executive
AvailabilityIn 2 weeks
Notice period15 days
Rate₹13 LPA