Ananya Mukherjee

Support Analyst (AMS) | Oracle EBS CX | Benefits · Field Service · TeleSales · Support Analyst (AMS) · Techno-functional

Johannesburg, South AfricaAssociateSAST (UTC+2)Advisory · Contract to hireCitizen

Open to working in Johannesburg

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Benefits, Field Service, TeleSales. Delivered support and enhancement work across pharma & life sciences clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

USD 75,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 30 days
Notice period: 15 days
Works: Onsite
Open to: Advisory, Contract to hire
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A 400-store retail chain · via Sarvat ERP Solutions

Migration of Oracle EBS CX for a 400-store retail chain, covering Benefits, Field Service, TeleSales. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

BenefitsEBS Field ServiceEBS TeleSales

Feb 2026 – Oct 2026 · 9 mo · Johannesburg · Retail & CPG

Support Analyst (AMS)Rollout

An international development NGO

Rollout of Oracle EBS CX for an international development NGO, covering Benefits, Field Service, TeleSales. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

BenefitsEBS Field ServiceEBS TeleSales

May 2025 – Jun 2025 · 2 mo · Johannesburg · Non-profit

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

BenefitsSupportedEBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

CXHCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

HindiConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Commerce

Christ University · 2026 · Full-time

AvailabilityIn 30 days

Notice period15 days

RateUSD 75,000 / yr