Ananya Mathew

Support Analyst (AMS) | Oracle Fusion CX | Subscription Management · Partner Relationship Management · B2B Commerce · Support Analyst (AMS) · Techno-functional

Dubai, United Arab EmiratesConsultantGST (UTC+4)AdvisoryWork permit held

Open to working in Hyderabad · Remote · Dubai · will relocate

Support Analyst (AMS) with 6 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, B2B Commerce. Delivered implementations and rollouts across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

AED 2,74,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A broadcast and streaming network · via Orvane Consulting

Implementation of Oracle Fusion CX for a broadcast and streaming network, covering Subscription Management, Partner Relationship Management, B2B Commerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Subscription ManagementPartner Relationship ManagementB2B Commerce

Jan 2025 – Nov 2026 · 23 mo · Dubai · Media & Entertainment

Support Analyst (AMS)Migration

An Indian steel and alloys group · via Tessaline Systems

Migration of Oracle Fusion CX for an Indian steel and alloys group, covering Subscription Management, Partner Relationship Management, B2B Commerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Subscription ManagementPartner Relationship ManagementB2B Commerce

May 2023 – Jun 2024 · 14 mo · Dubai · Manufacturing

Support Analyst (AMS)Support / AMS

A private university group · via Valecrest Technologies

Support / AMS of Oracle Fusion CX for a private university group, covering Subscription Management, Partner Relationship Management, B2B Commerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Subscription ManagementPartner Relationship ManagementB2B Commerce

Mar 2021 – Aug 2022 · 18 mo · Dubai · Higher Education

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBIREST APIsGroovyRedwood UX

MODULES

Subscription ManagementConfiguredPartner Relationship ManagementImplementedB2B CommerceConfiguredKnowledge ManagementImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

HindiNativeEnglishProfessional

Education

Doctorate · Information Technology

Heriot-Watt University Dubai · 2024 · Full-time

AvailabilityNot looking

Notice period30 days

RateAED 2,74,000 / yr