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Ananya Hegde

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Techno-Functional Lead · Techno-functional
Ahmedabad, IndiaSeniorIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen
Open to working in Ahmedabad
Techno-Functional Lead with 11 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
11
years in Oracle
—
years in total
3
projects
₹8,28,000 / yr
annual
Seniority
Senior · Techno-Functional Lead
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Advisory, Contract to hire, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A state power-distribution utility · via Sarvat ERP Solutions
Support / AMS of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2024 – Aug 2026 · 27 mo · Ahmedabad · Energy & Utilities
Techno-Functional LeadRollout
A government transport undertaking
Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
May 2021 – Oct 2023 · 30 mo · Ahmedabad · Public Sector
Techno-Functional LeadImplementation
A hotel and resorts group · via Aurenza Global Services
Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Apr 2018 – Dec 2020 · 33 mo · Ahmedabad · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Construction & EngineeringNon-profit
LANGUAGES
GujaratiNativeEnglishNative

Education

PG · Computer Applications
University of London · 2012 · Full-time
AvailabilityAvailable now
Notice periodImmediate
Rate₹8,28,000 / yr