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Ananya Gupta

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Kuala Lumpur, MalaysiaLeadMYT (UTC+8)PermanentWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
17
years in Oracle
—
years in total
3
projects
USD 1,92,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Permanent
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A private university group · via Kestrelline Digital
Implementation of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2022 – Jul 2026 · 52 mo · Kuala Lumpur · Higher Education
Techno-Functional LeadRollout
An EPC infrastructure company
Rollout of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Dec 2021 · 56 mo · Kuala Lumpur · Construction & Engineering
Techno-Functional LeadSupport / AMS
A defence electronics PSU · via Aurenza Global Services
Support / AMS of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2012 – Oct 2016 · 53 mo · Kuala Lumpur · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & ReportsODI
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
TamilConversationalEnglishNative

Education

Doctorate · Computer Applications
XLRI Jamshedpur · 2012 · Full-time
AvailabilityAvailable now
Notice periodImmediate
RateUSD 1,92,000 / yr