Ananya Goyal

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Gurugram, IndiaConsultantIST (UTC+5:30)ContractCitizen

Open to working in Remote · Gurugram · will relocate

Techno-Functional Lead with 4 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹10 LPA

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation

An agri-commodities exporter · via Northwyn Analytics

Implementation of Oracle Fusion CX for an agri-commodities exporter, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2025 – Oct 2026 · 22 mo · Gurugram · Agriculture & Food

Techno-Functional LeadMigration

A two-wheeler manufacturer · via Tessaline Systems

Migration of Oracle Fusion CX for a two-wheeler manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

May 2023 – Jun 2024 · 14 mo · Gurugram · Automotive

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOICVisual Builder Studio

MODULES

Customer Data ManagementImplementedLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiConversationalEnglishProfessional

Education

PG · Commerce

ICAI (Chartered Accountancy) · 2023 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

Rate₹10 LPA