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Ananya Ghosh

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Techno-functional
Gurugram, IndiaLeadIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Gurugram · will relocate
Delivery Manager with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
12
years in Oracle
—
years in total
3
projects
₹46 LPA
annual
Seniority
Lead · Delivery Manager
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerImplementationLed
A third-party logistics provider · via Ledgerkraft Consulting
Implementation of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2023 – Oct 2026 · 43 mo · Gurugram · Logistics
Delivery ManagerRollout
An agri-commodities exporter
Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2019 – Jun 2022 · 38 mo · Gurugram · Agriculture & Food
Delivery ManagerSupport / AMS
A state power-distribution utility · via Ledgerkraft Consulting
Support / AMS of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2015 – Sep 2018 · 40 mo · Gurugram · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcarePublic Sector
LANGUAGES
HindiNativeEnglishNative

Education

PG · Commerce
SRM Institute of Science and Technology · 2011 · Full-time
AvailabilityNot looking
Notice period90 days
Rate₹46 LPA