Ananya Gandhi

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Dubai, United Arab EmiratesConsultantGST (UTC+4)ContractWork permit held

Open to working in Remote · Dubai · will relocate

Techno-Functional Lead with 6 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

AED 2,61,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 2 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation

A pan-India telecom operator · via Northwyn Analytics

Implementation of Oracle Fusion CX for a pan-India telecom operator, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2025 – Oct 2026 · 22 mo · Dubai · Telecom

Techno-Functional LeadMigration

A state power-distribution utility · via Tessaline Systems

Migration of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

May 2023 – Oct 2024 · 18 mo · Dubai · Energy & Utilities

Techno-Functional LeadSupport / AMS

A top-10 Indian pharma company · via Quillfield Partners

Support / AMS of Oracle Fusion CX for a top-10 Indian pharma company, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Mar 2021 – Oct 2022 · 20 mo · Dubai · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder StudioExcelOTBI

MODULES

Customer Data ManagementImplementedLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

HindiNativeEnglishProfessional

Education

Doctorate · Commerce

IIT Bombay · 2025 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateAED 2,61,000 / yr