Ananya D'Souza

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Bengaluru, IndiaAssociateIST (UTC+5:30)AdvisoryCitizen

Open to working in Bengaluru · Hyderabad · Remote · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory
Location: Bengaluru, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A private university group · via Aurenza Global Services

Implementation of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Dec 2026 · 9 mo · Bengaluru · Higher Education

Support Analyst (AMS)Rollout

An EPC infrastructure company

Rollout of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Oct 2025 · 6 mo · Bengaluru · Construction & Engineering

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SOA SuiteWorkflow BuilderOracle Forms & Reports

MODULES

EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishNativeKannadaNative

Education

Doctorate · Computer Applications

University of Mumbai · 2026 · Full-time

AvailabilityNot looking

Notice period30 days

Rate₹6 LPA