Ananya D'Souza

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional

Toronto, CanadaAssociateEST (UTC-5)Contract · Part time · PermanentPermanent resident

Open to working in Toronto

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management. Delivered support and enhancement work across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

CAD 1,02,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: Serving notice
Works: Onsite
Open to: Contract, Part time, Permanent
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A pan-India telecom operator · via Ledgerkraft Consulting

Support / AMS of Oracle Fusion CX for a pan-India telecom operator, covering Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyalty

Jun 2026 – Jun 2026 · 1 mo · Toronto · Telecom

Support Analyst (AMS)Rollout

A state power-distribution utility

Rollout of Oracle Fusion CX for a state power-distribution utility, covering Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyalty

May 2025 – Oct 2025 · 6 mo · Toronto · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Visual Builder StudioExcelOTBI

MODULES

Customer Data ManagementSupportedLoyaltyConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

EnglishNativePunjabiNative

ALSO WORKED ON

SAP S/4HANA

Education

Doctorate · Computer Applications

VIT Vellore · 2026 · Full-time

AvailabilityIn 2 weeks

Notice periodServing notice

RateCAD 1,02,000 / yr