Akshay Tiwari

Support Analyst (AMS) | Oracle NetSuite CX | Benefits · CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

London, United KingdomAssociateGMT/BSTAdvisory · ContractPermanent resident

Open to working in London

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in Benefits, CRM, SuiteCommerce. Delivered support and enhancement work across construction & engineering clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: From home
Open to: Advisory, Contract
Location: London, United Kingdom · GMT/BST
Work authorisation: Permanent resident

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

An Indian steel and alloys group · via Tessaline Systems

Migration of Oracle NetSuite CX for an Indian steel and alloys group, covering Benefits, CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

BenefitsNetSuite CRMSuiteCommerce

May 2026 – Jul 2026 · 3 mo · London · Manufacturing

Support Analyst (AMS)Migration

A multi-specialty hospital chain · via Northwyn Analytics

Migration of Oracle NetSuite CX for a multi-specialty hospital chain, covering Benefits, CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

BenefitsNetSuite CRMSuiteCommerce

May 2025 – Jul 2025 · 3 mo · London · Healthcare

Oracle expertise

PRODUCT FAMILIES

NetSuiteFusion Cloud

TECHNICAL STACK

ExcelSuiteScript

MODULES

BenefitsSupportedNetSuite CRMConfiguredSuiteCommerceSupported

PILLARS

CXHCM

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

HindiConversationalEnglishProfessional

ALSO WORKED ON

Sage

Education

PG · Computer Applications

University of Calcutta · 2025 · Full-time

AvailabilityNot looking

Notice period90 days

RateOn request