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Akshay Shah

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Jaipur, IndiaLeadIST (UTC+5:30)ContractCitizen
Open to working in Remote · Jaipur · will relocate
Techno-Functional Lead with 20 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across aerospace & defence clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.
20
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
15 days
Works
From home
Open to
Contract
Location
Jaipur, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A Tier-1 private-sector bank · via Quillfield Partners
Implementation of Oracle NetSuite CX for a Tier-1 private-sector bank, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2021 – Jul 2026 · 67 mo · Jaipur · Banking & Financial Services
Techno-Functional LeadMigration
A top-10 Indian pharma company · via Quillfield Partners
Migration of Oracle NetSuite CX for a top-10 Indian pharma company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2015 – Jun 2020 · 62 mo · Jaipur · Pharma & Life Sciences
Techno-Functional LeadSupport / AMS
A government transport undertaking · via Quillfield Partners
Support / AMS of Oracle NetSuite CX for a government transport undertaking, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2009 – Dec 2014 · 70 mo · Jaipur · Public Sector

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
ExcelSuiteScript
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
Aerospace & DefenceBanking & Financial Services
LANGUAGES
HindiConversationalEnglishProfessional

Education

PG · Computer Applications
Amity University · 2006 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateOn request