Akshay Hegde

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Customer Data Management · Support Analyst (AMS) · Techno-functional

Kochi, IndiaConsultantIST (UTC+5:30)Advisory · Contract to hireCitizen

Open to working in Pune · Kochi

Support Analyst (AMS) with 6 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Customer Data Management. Delivered implementations and rollouts across manufacturing clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹14 LPA

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: In 30 days
Notice period: 15 days
Works: Onsite
Open to: Advisory, Contract to hire
Location: Kochi, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A third-party logistics provider · via Aurenza Global Services

Migration of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementIncentive CompensationB2C Service

Feb 2025 – Nov 2026 · 22 mo · Kochi · Logistics

Support Analyst (AMS)Rollout

A global auto-components manufacturer

Rollout of Oracle Fusion CX for a global auto-components manufacturer, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementIncentive CompensationB2C Service

May 2023 – Aug 2024 · 16 mo · Kochi · Manufacturing

Support Analyst (AMS)Migration

A hotel and resorts group · via Sarvat ERP Solutions

Migration of Oracle Fusion CX for a hotel and resorts group, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementIncentive CompensationB2C Service

Feb 2021 – Dec 2022 · 23 mo · Kochi · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Visual Builder StudioExcelOTBI

MODULES

Customer Data ManagementImplementedIncentive CompensationImplementedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

EnglishNativeMalayalamNative

Education

PG · Information Technology

University of Calcutta · 2018 · Executive

AvailabilityIn 30 days

Notice period15 days

Rate₹14 LPA