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Akshay Chen

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Delivery Manager · Techno-functional
Bengaluru, IndiaLeadIST (UTC+5:30)Part timeCitizen
Open to working in Bengaluru · Remote · will relocate
Delivery Manager with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
17
years in Oracle
—
years in total
3
projects
₹57 LPA
annual
Seniority
Lead · Delivery Manager
Availability
In 60 days
Notice period
60 days
Works
Onsite
Open to
Part time
Location
Bengaluru, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerImplementationLed
An agri-commodities exporter · via Ledgerkraft Consulting
Implementation of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Apr 2022 – Oct 2026 · 55 mo · Bengaluru · Agriculture & Food
Delivery ManagerRollout
A commercial real-estate developer
Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
May 2017 – Nov 2021 · 55 mo · Bengaluru · Real Estate
Delivery ManagerSupport / AMS
An international development NGO · via Brightmoor Advisory
Support / AMS of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2012 – Dec 2016 · 55 mo · Bengaluru · Non-profit

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcarePublic Sector
LANGUAGES
EnglishNativeKannadaNative

Credentials

1Z0-1054Reference verified

Education

PG · Commerce
IIM Bangalore · 2010 · Full-time
AvailabilityIn 60 days
Notice period60 days
Rate₹57 LPA