Akshay Chatterjee

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

London, United KingdomAssociateGMT/BSTContract · Part timePermanent resident

Open to working in Dubai · London

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across it & technology clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Strong on United Kingdom and Saudi Arabia / UAE (GCC) localization: statutory, tax and compliance setups. Notice period: immediate.

years in Oracle

—

years in total

projects

GBP 50,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: Immediate
Works: Onsite
Open to: Contract, Part time
Location: London, United Kingdom · GMT/BST
Work authorisation: Permanent resident

Profile updated 7 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A private university group · via Aurenza Global Services

Migration of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2026 – Oct 2026 · 9 mo · London · Higher Education

Support Analyst (AMS)Rollout

An agri-commodities exporter

Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Sep 2025 · 5 mo · London · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

LOCALIZATIONS

United KingdomSaudi Arabia / UAE (GCC)

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceSupportedEBS Field ServiceSupportedTax ReportingConfiguredEBS TeleSalesConfiguredEBS Service ContractsSupported

PILLARS

CXEPM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

HindiConversationalEnglishNative

ALSO WORKED ON

QuickBooks

Credentials

1Z0-1054Pending review

Education

Doctorate · Commerce

IIM Bangalore · 2025 · Full-time

AvailabilityIn 2 weeks

Notice periodImmediate

RateGBP 50,000 / yr