Akshay Al-Hashimi

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Kuala Lumpur, MalaysiaSeniorMYT (UTC+8)Contract to hireWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Techno-Functional Lead with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across construction & engineering clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,56,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A state power-distribution utility · via Sarvat ERP Solutions

Implementation of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2024 – Jun 2026 · 27 mo · Kuala Lumpur · Energy & Utilities

Techno-Functional LeadRollout

A hotel and resorts group

Rollout of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Sep 2023 · 29 mo · Kuala Lumpur · Hospitality & Travel

Techno-Functional LeadSupport / AMS

A national FMCG company · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2018 – Dec 2020 · 31 mo · Kuala Lumpur · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

TamilNativeEnglishNative

Credentials

1Z0-1054Pending review

Education

PG · Computer Applications

ICAI (Chartered Accountancy) · 2015 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateUSD 1,56,000 / yr