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Akanksha Thakur

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Support Analyst (AMS) · Techno-functional
Abu Dhabi, United Arab EmiratesAssociateGST (UTC+4)Advisory · ContractWork permit held
Open to working in Abu Dhabi
Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service. Delivered support and enhancement work across retail & cpg clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
1
years in Oracle
—
years in total
1
projects
AED 1,62,000 / yr
annual
Seniority
Associate · Support Analyst (AMS)
Availability
Not looking
Notice period
60 days
Works
From home
Open to
Advisory, Contract
Location
Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Rollout
A hotel and resorts group
Rollout of Oracle Fusion CX for a hotel and resorts group, covering Incentive Compensation, B2C Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Incentive CompensationB2C Service
May 2026 – Jul 2026 · 3 mo · Abu Dhabi · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Incentive CompensationConfiguredB2C ServiceSupported
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Retail & CPG
LANGUAGES
EnglishProfessionalMalayalamNativeArabicProfessionalspeak/read

Education

Bachelors · Computer Applications
IIT Bombay · 2021 · Full-time
AvailabilityNot looking
Notice period60 days
RateAED 1,62,000 / yr