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Akanksha Hegde

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · Partner Relationship Management · B2C Service · Techno-Functional Lead · Techno-functional
Manila, PhilippinesConsultantPHT (UTC+8)Contract · Part time · PermanentCitizen
Open to working in Manila
Techno-Functional Lead with 5 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, Partner Relationship Management, B2C Service. Delivered implementations and rollouts across professional services clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
5
years in Oracle
—
years in total
2
projects
USD 1,30,000 / yr
annual
Seniority
Consultant · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Manila, Philippines · PHT (UTC+8)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisory
An international development NGO
Advisory of Oracle Fusion CX for an international development NGO, covering Incentive Compensation, Partner Relationship Management, B2C Service. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementIncentive CompensationB2C Service
Mar 2025 – Oct 2026 · 20 mo · Manila · Non-profit
Techno-Functional LeadImplementation
A Tier-1 private-sector bank · via Ledgerkraft Consulting
Implementation of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, Partner Relationship Management, B2C Service. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementIncentive CompensationB2C Service
Apr 2023 – Nov 2024 · 20 mo · Manila · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion CloudE-Business Suite
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementConfiguredEBS TeleServiceImplementedPartner Relationship ManagementConfiguredLoyaltyConfiguredIncentive CompensationImplementedKnowledge ManagementImplementedB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Professional Services
LANGUAGES
EnglishProfessionalSpanishNative

Education

Masters · Commerce
XLRI Jamshedpur · 2019 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateUSD 1,30,000 / yr