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Aakash Subramanian

Delivery Manager | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Delivery Manager · Functional
Melbourne, AustraliaLeadAEST (UTC+10)Contract · Part timeWork permit held
Open to working in Melbourne
Delivery Manager with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across real estate clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Delivery Manager
Availability
In 2 weeks
Notice period
Immediate
Works
Hybrid
Open to
Contract, Part time
Location
Melbourne, Australia · AEST (UTC+10)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerMigrationLed
A 400-store retail chain · via Northwyn Analytics
Migration of Oracle Fusion CX for a 400-store retail chain, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2023 – Oct 2026 · 42 mo · Melbourne · Retail & CPG
Delivery ManagerImplementation
An Indian steel and alloys group · via Tessaline Systems
Implementation of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2019 – Nov 2022 · 47 mo · Melbourne · Manufacturing
Delivery ManagerSupport / AMS
A Gulf-based retail bank · via Quillfield Partners
Support / AMS of Oracle Fusion CX for a Gulf-based retail bank, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2015 – Dec 2018 · 46 mo · Melbourne · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Real Estate
LANGUAGES
TamilNativeEnglishProfessional

Education

UG · Accounting
Manipal Academy of Higher Education · 2013 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateOn request